Friday, January 9, 2009
Connecting flights through AirCanada.com - more options available than from web site
I plan to go from Ottawa to Vancouver, next week. Last night, I booked myself for AC 15 leaving Toronto to Vancouver (at 10 PM). The only connecting flight from Ottawa to Toronto that the web site displayed was #467 leaving at 8 PM. I purchased my tickets with that itinerary, on the web site.
Then I spoke to the SuperElite AC reservations agent, shortly thereafter. I wanted flight number 465, leaving Ottawa for Toronto at 7 PM.
She was able to accomodate me without a penalty fee. She indicated in this situation, if you want a different connecting flight than what the web site gives you, and if you call the reservations agent within 24 hours of the web site booking, there will be no penalty fee.
She indicated that the second option would have been for me to call internet support - open 8 AM through to midnight (Eastern time), 7 days a week, and to have booked the 7 PM flight that way, before entering my credit card number, for the final payment. In my case, since I did the booking after midnight, that option was out (at least at that time).
Next week on a certain day, one flight from YOW to YYZ is sold out for fun fares, the next flight from YYZ to YVR has a fun fare displayed.
Trying the same booking on the regular option, the AC.com booking engine displays the fun fare on the two flights together, including the sold out flight mentioned above!
It looks like certain booking codes/fare classes sold out on individual flights (with the multicity option) are available with the regular single city option - in that case, one may require my strategy, if the two combination flights are available together, but only if one calls a telephone agent - not available on the regular option because it will not display one of the connecting flights, and not available on the multicity option, because one of the flights is sold out.
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Posted by jack |